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Customer Service Representative at Datacom

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, RMA Processing, Database Management, Inventory Accounting, Document Filing, Scheduling, Problem Solving, Communication

Industry

IT Services and IT Consulting

Description

Role Overview The Customer Service Representative is responsible for assisting, supporting and resolving customer’s questions specific to Datacom products and services. Role Responsibilities The Customer Service Representative is responsible for (but not limited to): Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Takes reasonable care that their actions (or inactions) do not harm the Health and Safety

Responsibilities

The representative handles pre-sales and post-sales service functions, including resolving customer queries and processing returns (RMA). They are also responsible for updating databases, tracking equipment status, and maintaining accurate service records.