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Customer Service Representative - Davao City at Gordon M. Buitendorp Associates, Inc.
Davao City, Davao Region, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-solving, Customer Profiling, First-call Resolution, Record Keeping, Collaboration, Product Information, Service Information

Industry

Staffing and Recruiting

Description
We are looking for Customer Service Representatives to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets At least High School Graduate (Old Curriculum) or Senior High School Graduate with or without BPO Experience Must be conversant in both spoken and written English Amenable to work fully on-site in Davao City Amenable to work on shifting schedule Willing to work during weekends and holidays Can start ASAP Free HMO Free Dependents Night Differential Performance Incentives *Please note that these are dependent on the company and account you'll be profiled to.
Responsibilities
The role involves promptly and professionally responding to customer inquiries via phone, email, and chat while resolving issues with a focus on first-call resolution. Key duties also include maintaining accurate interaction records and collaborating with the team to enhance service processes.