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Customer Service Representative at Day & Night Air Conditioning Heating & Plumbing
Phoenix, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

25.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Organizational Abilities, Attention To Detail, Service Titan Experience, Friendly Attitude

Industry

Construction

Description
Description Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck. What we offer: Hourly pay plus spiff opportunities, with total earnings ranging from $19 to $25 per hour. We cover nearly 100% of your healthcare premiums. Paid time-off + paid holidays Retirement benefit (401K) + generous company match! Onsite gym. A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night. What we need from you: Be the first point of contact for incoming calls and providing a 5-star experience for all customers. Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits. Make Outbound calls on special promotions. Communicate with customers via phone, text, email, and chat. What we are looking for: High school diploma or equivalent. Previous experience in customer service, preferably in the HVAC or home services industry. Service Titan Experience strongly preferred Strong communication skills and a friendly attitude. Excellent organizational abilities and attention to detail. Ability to remain calm and professional under pressure. After 46 years in business, we know a thing or two about what it takes to make an experienced Customer Service Representative happy. Come join our team, apply today! Day & Night Air Conditioning, Heating, and Plumbing is an Equal Opportunity Employer, including Disability/Vets.
Responsibilities
The Customer Service Representative will be the first point of contact for incoming calls, providing a 5-star experience for all customers. They will also act as a membership expert, explaining plan benefits, assisting with renewals, and scheduling seasonal visits.