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Customer Service Representative at Dental Crafters, Inc.

Marshfield, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Coordination, Appointment Scheduling, Order Entry, Client Relationship Management, Microsoft Office, Professional Communication, Problem Solving, Administrative Support, Product Fulfillment

Industry

Medical Equipment Manufacturing

Description

Description Dental Crafters Network, believes in delivering an outstanding experience in every interaction. As a Customer Service Representative, you’ll be one of the first voices our clients hear—providing support, guidance, and a bit of creative problem-solving along the way. This role is perfect for someone who enjoys helping others, loves building connections, and naturally offers helpful suggestions and solutions. You’ll coordinate cases, provide top-tier support, and help clients get the most out of working with us. SPECIFIC DUTIES AND RESPONSIBILITIES: Provide friendly, efficient service to doctors and office staff via phone and email Listen for opportunities to offer helpful products or services that align with client needs Coordinate patient appointments for custom shade/stain or CT scans Schedule pickups with shipping couriers and communicate timing with clients Receive and process both physical and digital cases Build strong relationships with clients through personal touches and attentive service Send timely correspondence and follow-ups to ensure client satisfaction Assist with order entry and product fulfillment for Argon Dental Keep accurate records of client communication and interactions Contribute ideas for improving processes and customer experience across the Network Support and live out the Dental Crafters Network values in all aspects of your work Requirements 1–3 years in a customer-facing role—support, coordination, or administrative experience High school diploma or equivalent required Confident communicator with a professional, warm phone presence Detail-oriented and comfortable managing multiple priorities Curious, proactive, and willing to learn Familiarity with Microsoft Office and ability to learn new systems quickly A team player who genuinely enjoys helping people

Responsibilities

Provide friendly and efficient support to doctors and office staff via phone and email while coordinating patient appointments and cases. Manage order entry, product fulfillment, and maintain accurate records of client interactions to ensure satisfaction.