La version française suit.
As a Customer Service Representative at Aline Canada, you will be the first point of contact for our customers. You will assist them with inquiries, provide information about our products/services, resolve issues, and ensure their overall satisfaction. This role requires excellent communication skills, empathy, and the ability to work in a fast-paced environment.

QUALIFICATIONS:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous 2 years customer service experience is a must.
• Excellent communication skills, both verbal and written. Fluent in English and French is a must.
• Strong problem-solving abilities and attention to detail.
• Empathy and patience when dealing with customers.
• Proficiency in using Microsoft Office Suite and 2020 Design. Knowledge of Oracle Netsuite is a plus.
• Ability to work in a fast-paced and team-oriented environment.
• Willingness to learn and adapt to changing customer needs.
• Positive attitude and a strong commitment to customer satisfaction.

QUALIFICATIONS :

• Diplôme de fin d’études secondaires ou équivalent; baccalauréat de préférence.
• Une expérience de deux ans dans le service à la clientèle est indispensable.
• Excellentes aptitudes à la communication, tant à l’oral qu’à l’écrit. La maîtrise de l’anglais et du français est indispensable.
• Solides capacités de résolution de problèmes et souci du détail.
• Empathie et patience dans les relations avec les clients.
• Maîtrise de la suite Microsoft Office et de 2020 Design. La connaissance d’Oracle Netsuite est un atout.
• Capacité à travailler dans un environnement où le rythme est rapide et où l’esprit d’équipe est de mise.
• Volonté d’apprendre et de s’adapter à l’évolution des besoins des clients.
• Attitude positive et fort engagement en faveur de la satisfaction des clients.

• Provide Exceptional Service: Deliver top-notch customer service through various communication channels, including phone, email, chat, and in-person interactions.
• Handle Inquiries: Respond to customer inquiries, concerns, and requests promptly and professionally.
• Product Knowledge: Develop a deep understanding of our products/services to effectively address customer questions and concerns. Provide kitchen and bath cabinets design for customers.
• Issue Resolution: Investigate and resolve customer issues, escalating more complex cases to higher-level support when necessary.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Feedback Collection: Gather feedback from customers to improve our products/services and customer experience.
• Team Collaboration: Collaborate with other team members and departments to provide comprehensive solutions to customer issues.