Customer Service Representative at DHL Supply Chain

Olive Branch, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

21.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Logistics, Dispatch, Communication, Problem Solving, Microsoft Office, Warehouse Management System, Transportation Management System, Inventory Management, Quality Control, Order Fulfillment, Fast-Paced Environment, Team Collaboration, Adaptability, Issue Resolution

Industry

Logistics;Transportation;Supply Chain and Storage

Description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch. **This position is for a customer start-up site in Olive Branch, MS to support logistics and order fulfillment within the computer hardware industry . It is within a new, climate-controlled facility. Position: First (1st) Shift Customer Service Representative Shift: Monday-Friday 6:00am-2:00pm Pay: $21.00 per hour. In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: -Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. -Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. -Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. -Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) -Experience using a commercial WMS (warehouse management system) such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc. -Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals. -Ability to work in a fast-paced, customer-centric team environment. -Assist the Inventory and Quality department on daily tasks. Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30thday - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and update account information. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Perform other duties as assigned. Required Education and Experience: High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.

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Responsibilities

The core responsibilities include processing orders, providing product and service information, and acting as a liaison for issue resolution. The role also involves maintaining customer records and assisting with order and product management.