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Customer Service Representative - Diagnostic Lab at Pacific Edge Limited

Hershey, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Teamwork, Integrity, Positive Attitude, Work Ethic, Multitasking, Attention To Detail, Patience, Empathy

Industry

Biotechnology

Description

Pacific Edge Diagnostics USA, an innovative cancer detection testing company, is looking for talented professionals with diverse skill sets and a track record of success to join this rapidly growing company. The Patient Services Customer Service Representative's primary responsibilities will be handling patient billing phone calls, assisting the customer service department with customer phone calls and administrative duties as needed. Duties may include: Handling incoming and outgoing communication with different customer groups Assisting patients in discussing billing process and financial assistance options Handling patient calls to instruct on self-sampling Escalating appropriate calls to the Customer Service Manager Responding to inquiring from sales team within expected time frame Working with the Marketing department to gather, pack and ship materials for trade shows, as well as other administrative tasks Qualified applicants for our Customer Service Representative opportunity will possess a High School Diploma and at least 2-year relevant medical office experience; or equivalent combination of education and experience. Additionally, candidates should possess: Strong communication skills Ability to work independently and as part of a team High integrity, positive attitude and strong work ethic Ability to multitask Excellent attention to detail Patience and empathy Pacific Edge offers a rich benefits package, including ample paid time off, medical, dental, and vision insurance (as well as optional voluntary coverage), 401(k) with company match, and company-provided life and disability insurances. Qualified applicants are encouraged to respond to this posting with their resume and salary requirements. We are an Equal Opportunity Employer

Responsibilities

The Customer Service Representative will handle patient billing phone calls and assist the customer service department with various tasks. Responsibilities include managing communication with customers, discussing billing processes, and supporting administrative duties.