CUSTOMER SERVICE REPRESENTATIVE at Dick's Lumber

District of North Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

22.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Counter Sales, Up-selling, Relationship Building, English Fluency, Mandarin Fluency, Communication Skills, Interpersonal Skills, Organization Skills, Multi-tasking, Manual Dexterity, Heavy Lifting

Industry

Wholesale Building Materials

Description

Dick’s Lumber in Port Kells is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales ACCOUNTABILITIES: * Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales. * Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling. * Assists customers by offering advice and information on different products. * Performs multiple transactions at once. * Presents a professional sales image to the customer at all times. * Provides assistance and follows up with customer inquiries in a timely manner. * Performs other job-related duties as required (such as stocking shelves, housekeeping etc) QUALIFICATIONS: * Effective selling and relationship building skills. * Ability to grow and develop contractor business by participating in store initiatives. * Fluent in English & Mandarin (spoken and written) with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations. * Detail oriented with strong organizational skills. * Professional, courteous and punctual with a focus on customer service. * Ability to multi-task, prioritize and work efficiently with minimal supervision. * Manual dexterity and the ability to lift up to 25kgs. * Must have a positive attitude and be a team player. * Basic and current knowledge of the building code would be an asset. * Experience and knowledge in this or a related industry is an asset. Pay :- $20.00- $22.00 WORKING CONDITIONS: * This position is primarily in the store so the exposure to extreme temperatures is infrequent. * Moderate exposure to personal risk; safety boots are required. * Busy, high volume environment.

Responsibilities

Provide exceptional customer service and counter sales support to foster loyalty and grow account sales. Responsibilities include recommending products, handling multiple transactions, and performing general store maintenance like stocking shelves.