Customer Service Representative at Digital Risk, LLC.

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

15000.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Account Development, Forecasting, Supply Chain Management, SAP, Excel, Outlook, Problem Solving, Attention to Detail, Ariba, Coupa, Portuguese

Industry

Financial Services

Description

Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Job Description Job Summary – · CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in English is a must and work closely with internal teams to identify system requirements. Years of experience needed 2–4 Technical Skills: · Implementing contract management best practices · Development and support for accounts · Forecast, update, and follow up with different departments. · Specialized Supply Chain data management activities · Manage of SAP/S4-EXCEL-OUTLOOK · Excellent problem-solving skills · High level of attention to detail · Ariba, Coupa management Portuguese Basic. Certifications Needed: · Bachelor's degree in business, finances, economics, or related field. Additional Information Hybrid position Salary $15,000 Pesos per month

Responsibilities

Customer Service Representatives provide front-line support to resolve product issues and answer account and billing questions. They work closely with internal teams and account managers to ensure customer satisfaction.