Customer Service Representative/Dispatcher (53961) at SEER GROUP

Lewiston, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

17.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outstanding Customer Service, Excellent Communication, Administrative Procedures, Proficient with Excel, Proficient with Word, Proficient with Outlook, Multitasking, Teamwork, Organized, Adaptable, Problem-Solving, Analytical Skills, Decision Making

Industry

Individual and Family Services

Description

Job Details Job Location: Mikes Mechanical Services - Lewiston, ID 83501 Position Type: Full Time Mike’s Mechanical is looking for a Customer Service Representative. Mikes Mechanical has been serving the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individual to join our team! For over 30 years Mike’s has been committed to taking care of Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects. Job Title: Customer Service Representative Location: Lewiston, ID 83501 Pay: From $17/HR, Depending on Experience Schedule: Monday - Friday, 8:00am to 5:00pm Benefits: 401K with up to a 4% employer match. Medical, dental, and vision–100% paid for by the employer. Paid holidays, vacation, sick pay Position Type: Full-time The Customer Service Representative acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The Customer Service Representative is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and scheduling appointments or directing to appropriate department and/or staff while providing exceptional customer service. Customer Service Representative Position Summary: Greet all customers, determine their needs, and direct to proper personnel Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel Return customer calls to book appointments Appropriately book appointments within our system Assist with other scheduling tasks Updating customer contact information in our system Collect customer payments Data entry Creation of spreadsheets or documents Organizing information from reports or spreadsheets Assists management team and other departments as needed Other administrative duties as needed Other duties as assigned Customer Service Representative Required Knowledge, Skills, and Experience: Outstanding Customer Service both in person and over the phone Excellent communication both verbally and written Basic understanding of administrative and clerical procedures and systems Proficient with Excel, Word, Outlook and other related software Strong multitasking ability Must be able to work independently as well as part of a team Upbeat Personality Organized Adaptable to change Ability to quickly learn new computer software helpful Previous office or scheduling experience helpful Ability to lift up to 15 pounds On site. Qualifications Competencies This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making. Education and Experience High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.

Responsibilities

The Customer Service Representative greets customers, determines their needs, and directs them to the appropriate personnel. They also handle incoming calls, schedule appointments, and assist with various administrative tasks.