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Customer Service Representative / Dispatcher at Global Financial Impact - Edwin Alvarado

Westfield, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Phone Contact Handling Skills, Active Listening, Customer Orientation, Excellent Communication Skills, Multi-tasking, Prioritization, Time Management

Industry

Description

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time. Customer Service / Dispatcher Benefits | WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days / Holidays Company Gatherings Recognition & Rewards Positive Team Atmosphere Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING Effectively manage incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Customer Service / Dispatcher Qualifications | WHAT YOU BRING Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of customers Excellent communication skills Ability to multi-task, prioritize, and manage time effectively *Each location is independently owned and operated

Responsibilities

The Customer Service / Dispatcher role involves managing incoming calls and routing technicians to the right calls at the right time. Responsibilities include handling complaints, providing solutions, and maintaining customer records.