JOB DESCRIPTION:

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.
We are looking for a customer service representative to assist with communication between our client, their customers, and our contracted delivery teams. The ideal candidate will have a positive attitude, professional communication skills, and the ability to multi-task throughout the day.

REQUIREMENTS:

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel).
• Excellent communication
• Positive attitude

• Manage incoming calls from delivery teams
• Navigate dispatch software (training provided)
• Problem-solving basic customer issues related to the delivery process
• Assist with monitoring and overseeing loading and offload of the product by delivery teams
• Additional responsibilities as required
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers