Customer Service Representative at DME EXPRESS LLC

Garland, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

17.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Communication, Professionalism, Teamwork, Patient Relations, Data Entry, Problem Solving

Industry

Medical Equipment Manufacturing

Description

Description **Must live near the Garland area. *** DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates. The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement. Customer Servicer Job Description* Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.* Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important. * Responds to patient/client questions and problems. * Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light. * Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs, routers, and field operations as needed. * Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule. * Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.* Performs other duties as requested. Customer service benefits Medical Dental PTO 4o1k with company matching **Must live near the Garland area. *** COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office spaceIf you are the best of the best in both character and work ethic, determined to succeed with a dynamic organization that is having tremendous growth plus meeting the above requirements

Responsibilities

The representative handles incoming calls for order placement and product inquiries while managing online order entry into the operating system. They are also responsible for verifying third-party reimbursements and maintaining professional communication with patients and clients.