Customer Service Representative, Domestic at Wesco Turf

Deerfield Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Technical Knowledge, Parts Order Processing, Problem Solving, Communication, Relationship Building, Research Skills, Inventory Management, Proactive Sales, Professional Appearance, Computer Skills, Microsoft Word, Microsoft Excel, Typing Accuracy, Irrigation Knowledge

Industry

Wholesale

Description

Description What Will You Do? The Customer Service Representative is responsible for providing comprehensive parts-related support to golf, sports field, municipal, consumer, landscape contractor customers and irrigation product customers within the domestic division. The role combines customer service excellence with sales support responsibilities to maintain high customer satisfaction and operational efficiency. To grow and build a successful career with Wesco/Hector Turf, you will be responsible for: Daily Operations Take up to 800 customer calls per month for parts orders via phone, fax, web, email, and walk-up customers Process up to 3,000 parts orders monthly as part of the Customer Service team Become proficient with products across four divisions: commercial, sports field & grounds, RLC and irrigation Handle counter walk-up customers including daily order pick-ups, billing closure, and customer lookup assistance Facilitates assisting with processing of daily web order releases. Customer Service & Sales Assist customers in finding correct part numbers for equipment via internet or hard copy resources Key customer parts orders while live on the phone ensuring part numbers, quantities, and customer numbers are accurate Make proactive outbound sales promotional calls and engage in strategic planning of marketing programs Build strong customer relationships and effectively manage problems and confrontations Focus on creating loyal customers with emphasis on back-ordered parts communication and ETA updates Maintain professional phone etiquette, managing call length to minimize customer queue wait times Administrative Functions Research and process Return Goods Authorizations (RGAs) including coding accuracy, weekly submittal, and logging Maintaining RGA coding verification and inventory return to stock review and logging. Reconcile monthly backorder reports and review internal/external ETAs on outstanding part shipments Process RGA credit orders to accounting with inventory accuracy. Support UPS claim issues and administration Specialized Support Serve as customer liaison for irrigation day to day questions. Work closely with export team for technical parts assistance as needed. Understand RLC dealer parts programming and marketing guide Know when to direct large project irrigation whole goods questions to the Irrigation team. Expand irrigation knowledge through required training sessions Expand knowledge on all Commercial Allied lines. Who Are We? Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands. What Can We Give You? Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates. Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses. Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources. Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities. Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance. Requirements What Do You Need? To be considered for this role, a candidate should meet the following minimal requirements: Language: Spanish speaking and writing ability is highly desired/a plus Technical: Intermediate computer skills, Microsoft Word/Excel proficiency, reasonable typing speed and accuracy Industry: General knowledge of turf, lawn maintenance, and irrigation systems with technical experience Customer Service: Superior customer service skills with previous customer service experience required Maintain professional appearance and actions. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V

Responsibilities

The Customer Service Representative provides comprehensive parts-related support to various customers while ensuring high customer satisfaction and operational efficiency. Responsibilities include processing parts orders, assisting customers with inquiries, and maintaining accurate records.