Customer service representative at Domino's Pizza LLC

Niles, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Communication, Problem-solving, Active Listening, Time Management, Multitasking, Attention To Detail, Interpersonal Skills, Cash Handling, Organizational Skills, Resilience, Flexibility

Industry

Restaurants

Description

Company Description Within this Franchise we put our team first and spend time helping each new team member become great! Our goal as a company is to help you excel in life, whether we are just a chapter in your journey or wish to make a career with us. It's a fun fast paced environment. Job Description We're looking for a dedicated and empathetic Customer Service Representative to join our team in Niles, Ohio. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while maintaining the highest standards of professionalism and care. As a Customer Service Representative, you'll handle customer inquiries, resolve concerns, and create positive experiences that build lasting relationships with our clientele. This position offers the opportunity to make a meaningful impact while working collaboratively with a supportive team committed to excellence. Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasm Address and resolve customer concerns and complaints Provide accurate product and service information to customers while identifying opportunities to enhance their experience. Process customer orders, payments, and transactions with accuracy and attention to detail Greet customers promptly and courteously, ensuring they feel valued and heard Identify upselling and cross-selling opportunities while maintaining customer-focused priorities Collaborate with team members and other departments to ensure seamless customer service delivery Maintain a clean, organized workspace and adhere to all company policies and procedures Demonstrate resilience and flexibility in handling multiple customer requests simultaneously Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge Qualifications Proven customer service experience (preferred not required) Excellent verbal and written communication skills Strong active listening and empathetic approach to customer interactions Ability to multitask and manage time effectively in a fast-paced environment Problem-solving skills with a detail-oriented mindset Patience, resilience, and a positive attitude when handling challenging situations Ability to work collaboratively within a team environment Professional demeanor with strong interpersonal skills Cash handling experience (preferred) Organizational skills and ability to maintain accurate records Additional Information All your information will be kept confidential according to EEO guidelines. Job Category Org: Store Customer Service Rep

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Responsibilities

The representative will serve as the voice of the organization, handling customer inquiries via phone and in-person interactions, resolving concerns, and providing accurate product and service information. Key duties include processing orders and payments while identifying opportunities to enhance the customer experience.