A LITTLE BIT ABOUT US:

Established in 2001 as Direct Pottery Supplies, DPS Tableware rebranded in 2006 to reflect its core mission: delivering innovative, reliable tableware solutions to the hospitality industry. Based in Stone Business Park, Staffordshire, we operate from a spacious 41,000 square ft warehouse & head office, supplying top-quality products to a network of distributors within the UK and a growing number of countries worldwide. We’re proud holders of ISO 9001, ISO 14001 and OHSAS 18001 certifications – a nod to our unwavering commitment to quality, service and sustainability.

THE ROLE:

As a Customer Service Representative here at DPS Tableware Ltd, you’ll be leading customer interactions, keeping things smooth and friendly.

WHAT YOU’LL BE DOING:

• Processing customer orders accurately through Sage200
• Handling returns and breakages
• Liaising with couriers daily
• Resolving order discrepancies so customers stay smiling
• Answering customer queries
• Running reports to keep everything shipshape behind the scenes
• Providing quotations to customers
• Greeting occasional guests at reception
• Processing card payments
• Arranging collections with couriers
• Taking phone calls and general enquiries
  The role is not limited to the above! Expect to dive into new things as they come up!