Customer Service Representative at Duos Technologies

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

60000.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Active Listening, CRM Systems, Microsoft Office Suite, Multitasking, Time Management, Professionalism, Patience

Industry

IT Services and IT Consulting

Description

Job Details Job Location: Jacksonville, FL Position Type: Full Time Education Level: High School Salary Range: $45000.00 - $60000.00 Salary/year Travel Percentage: Negligible Job Category: Admin - Clerical Customer Service Representative Duos Technologies, Inc., a leader in the Edge Data Center (EDC) space, is looking for a Customer Service Representative with an entrepreneurial mindset to provide exceptional customer service to our clients. Position Summary: This is a 100% in office position located in our Jacksonville, FL Headquarters. The Customer Service Representative is responsible for providing exceptional service and support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining customer satisfaction. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Handle and resolve customer complaints efficiently and professionally. Provide quotes, process orders, presales and post sales support for sales staff, and account updates accurately in the company system. Maintain detailed records of customer interactions and transactions. Collaborate with other departments (e.g., sales, finance, operations) to ensure customers are taken care of. Identify opportunities to improve customer satisfaction and streamline service processes. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores. Stay up to date with company products, manufacturer partners and offerings. Qualifications Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). Proven experience in customer service Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with CRM systems and Microsoft Office Suite (or equivalent). Ability to multitask, prioritize, and manage time effectively. Positive attitude, patience, and professionalism under pressure. Work Environment: In office position, full time position Benefits Bonus incentives based on performance. Benefit package includes paid group health, dental, life, vision, and disability insurance; a 401(k) plan with up to 4% match, ESPP, Paid Time Off, and 14 paid federal holidays.

Responsibilities

The Customer Service Representative is responsible for providing exceptional service and support to customers by responding to inquiries and resolving issues. This role requires strong communication skills and a commitment to maintaining customer satisfaction.