Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

EDUCATION

• High School Diploma OR GED.

EXPERIENCE / CAPABILITIES

• 2+ years’ customer service experience.
• Call center experience is an asset.
• Equivalent experience will be considered.
• Mechanically inclined.
• Communicate effectively in English both verbal and written.
• Troubleshooting abilities to analyze problems and provide solutions.
• Ability to multitask, organize your time and meet multiple deadlines.
• The ability to handle and resolve escalated inquiries and issues.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Proactive and able to assimilate new information quickly.
• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
• Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint

Please refer the Job description for details