Customer Service Representative (Dutch) at David Kennedy Recruitment

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch, English, Customer Care, Technical Support, Troubleshooting, Product Usage Guidance, Order Intake, Documentation Management, Empathy, Active Listening, Problem-Solving, Prioritization, Organizational Skills, Stress Management, Dispute Handling

Industry

Staffing and Recruiting

Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto. Position: Customer Service Representative Location: Porto, Portugal Work Model: Hybrid Employment type: Full-time (Permanent) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: • Provide customer care and technical support for medical devices across European markets • Troubleshoot and resolve technical issues with diabetes devices and accessories • Guide patients on product usage via calls, email, chat, and SMS • Manage order intake, renewals, and documentation in line with regulatory standards • Apply empathy and active listening in sensitive situations to support patient needs • Follow established procedures and scripts to maintain safety and compliance. REQUIREMENTS: Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2+ leve• Ability to support multiple markets simultaneously. Background in healthcare or technical support is a plus. Knowledge of diabetes care or medical devices. Strong customer service mindset and excellent communication skills. Capable of retaining and managing extensive information. High problem-solving ability and prioritization skills. Detail-oriented with strong organizational skills. Able to manage stress and handle disputes or emergencies calmly. Empathetic with active listening skills to resolve client issues effectively. BENEFITS: Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more

Responsibilities

The role involves providing customer care and technical support for medical devices across European markets, including troubleshooting technical issues with diabetes devices and accessories. Responsibilities also include guiding patients on product usage via various communication channels and managing documentation according to regulatory standards.