Customer Service Representative at EastWest Bank

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Conflict Resolution, Transaction Processing, Problem Solving, Verbal Communication, Written Communication

Industry

Banking

Description

About the Job Location: Makati City Corporate Title: R&F Work Arrangement: Onsite Our Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative. In this role you will be the primary point of contact for addressing and facilitating all customer inquiries, requests, or complaints through the designated skill set and assigned channels. You will play a crucial role in fulfilling transactions and resolving concerns within established productivity and quality standards. Your dream. Our focus. East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success. What the role will entail Address and facilitate customer inquiries, requests, or complaints in person and through assigned channels Provide exceptional service and support in line with EastWest's commitment to service excellence Efficiently fulfill customer transactions while adhering to productivity and quality standards Resolve customer concerns promptly and effectively to ensure customer satisfaction What we're looking for Completed at least 2 years of college education or finished a two-year vocational program At least 1 year of work experience in Customer Service/BPO With excellent verbal and written communication skills, and must be conversant Customer service oriented Must be willing to work on shifting schedules What you can expect from joining our team Career development and training opportunities Competitive salary package and benefits Performance-based incentives and recognition programs to reward high-performing individuals Opportunity to work with industry experts and be mentored by them Defined career progression paths to guide you in your professional growth

Responsibilities

Act as the primary point of contact for customer inquiries, requests, and complaints across assigned channels. Ensure efficient transaction fulfillment and resolve concerns while maintaining productivity and quality standards.