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Customer Service Representative at Eaton USA

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Process Improvement, CRM Software, SAP, VISTA, Microsoft Office, Conflict Management, Back Order Analysis, Credit Request Resolution, Strategic Accounts Management, Detail Orientation, Team Collaboration, Change Management, Business Acumen, Personal Development

Industry

electrical;Appliances;and Electronics Manufacturing

Description

A. B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail I. Ability to constructively manage conflicts and discrepancies towards positive resolution J. Prioritizing customer demand to assist with improved product flow K. Work with finance team to resolve customer credit requests L. Strategic Accounts Management M. Back Order and Back Log Analysis N. Correct assignment for other Divisions request O. Portal webs maintenance Bachelor degree necessary. Minimum 1 year customer interaction/support experience Knowledge of CRM software and SAP or VISTA Strong knowledge of Microsoft Office (word, excel, email, internet) Ability to speak, read, listen an write in English Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development

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Responsibilities

The Customer Service Representative will drive customer affinity by delivering exceptional service and identifying process improvements. They will also manage information flow to meet customer needs and departmental performance expectations.