Customer Service Representative at Eaton USA

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, SAP, MS Office, Communication Skills, Process Management, Problem Solving, Material Planning, Supply Chain Operations, Regulatory Compliance, Order Processing, Issue Resolution, Delivery Coordination, RMA Processes, Internal Coordination, Workflow Improvement

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Acting as a link between the company's HAC business and the customer, handling all matters for the customer from order to delivery 1.Create and maintain SAP part numbers to ensure accurate and up-to-date system data. 2.Act as the primary liaison between customers and the company, responding to inquiries and resolving issues efficiently. 3.Establish and execute the order entry process for HAC business, including: a.Submit EUD documentation to the compliance to meet regulatory requirements b. Issue IC orders to plants and monitor progress c. Provide Order Acknowledgement/Order Confirmation to customers promptly d. Coordinate with plant planners on ETO related requirements e. Communicate with customers regarding delivery arrangements to ensure on-time shipment f. Handle RMA processes in collaboration with plants 4.Develop and manage material planning based on order demand and inventory levels to ensure smooth supply chain operations. 5.Coordinate internal resources to meet customer requirements and maintain high satisfaction levels. 6.Continuously improve order processing and customer service workflows for greater efficiency. 7.Ensure all activities comply with company policies and industry regulations. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. LI-BK Bachelor degree 5 years and above experience in order management and customer service SAP,MS office Strong communication skills, process management and problem solving

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Responsibilities

The Customer Service Representative acts as a liaison between the company and customers, managing inquiries and issues from order to delivery. Key tasks include maintaining SAP data, coordinating order processes, and ensuring compliance with regulations.