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Customer Service Representative at Eaton USA

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Process Improvement, Conflict Management, CRM Software, SAP, Microsoft Office, Communication, Teamwork, Problem Solving, Detail Orientation, Strategic Accounts Management, Back Order Analysis, Information Flow, Credit Request Resolution, Change Management, Business Acumen

Industry

electrical;Appliances;and Electronics Manufacturing

Description

"A. B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail I. Ability to constructively manage conflicts and discrepancies towards positive resolution J. Prioritizing customer demand to assist with improved product flow K. Work with finance team to resolve customer credit requests L. Strategic Accounts Management M. Back Order and Back Log Analysis N. Correct assignment for other Divisions request O. Portal webs maintenance LI-KL1 Bachelor degree necessary. "* Knowledge of CRM software and SAP or VISTA Strong knowledge of Microsoft Office (word, excel, email, internet) Ability to speak, read, listen an write in English " "* Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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Responsibilities

The Customer Service Representative is responsible for delivering exceptional customer service and identifying process improvements. They will also manage customer requests and facilitate information flow to meet performance expectations.