Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Representative at Eaton USA

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Process Improvement, CRM Software, SAP, VISTA, Microsoft Office, Conflict Management, Customer Demand Prioritization, Credit Request Resolution, Strategic Accounts Management, Back Order Analysis, Information Flow Facilitation, High-Pressure Environment, Detail Orientation, Decision Making, Collaboration, Business Acumen

Industry

electrical;Appliances;and Electronics Manufacturing

Description

A. B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail I. Ability to constructively manage conflicts and discrepancies towards positive resolution J. Prioritizing customer demand to assist with improved product flow K. Work with finance team to resolve customer credit requests L. Strategic Accounts Management M. Back Order and Back Log Analysis N. Correct assignment for other Divisions request O. Portal webs maintenance LI-KL1 Bachelor degree necessary. Minimum 2 yearso of customer interaction/support experience Knowledge of CRM software and SAP or VISTA Strong knowledge of Microsoft Office (word, excel, email, internet) Ability to speak, read, listen an write in English Drive for results Makes Decisions & Solves Problems Demonstrates a Collaborative Style Promotes and Champions Change Business Acumen Pursues personal development

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Customer Service Representative is responsible for delivering exceptional customer service and identifying process improvements. They will also manage customer requests and facilitate efficient information flow to meet performance expectations.