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Customer Service Representative at Eaton USA

New Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, SAP, Microsoft Office, Order Processing, Inventory Management, Sales Coordination, Logistics Coordination, Finance Coordination, Customer Records, Special Pricing, Credit/Debit Notes, O2C Processes, Responsibility, Initiative

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Serves as the primary point of contact between the company and its customers. This role is responsible for managing customer inquiries, processing orders, resolving issues, and ensuring a high level of customer satisfaction through timely and professional communication. Handle customer inquiries via phone, email, and system platforms in a timely and courteous manner. Process sales orders, returns, and delivery requests accurately in SAP or other ERP systems. Monitor and follow up on order status, shipment schedules, and inventory availability. Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve customer issues. Maintain accurate customer records and documentation. Support special pricing requests, customer complaints, and credit/debit note issuance. Track and report customer service metrics and feedback for continuous improvement. Ensure compliance with company policies and procedures. Diploma in any field At least 3 - 4 years of customer service experience Proficient in Microsoft Office and SAP(SD module) is a must Have Customer Service experience for at least 3-4 years, preferably in a manufacturing or B2B environment. Strong communication and problem-solving skills Have a sense of responsibility and initiative Ability to work in a dynamic environment Familiarity with order-to-cash (O2C) processes

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Responsibilities

The Customer Service Representative serves as the primary point of contact between the company and its customers, managing inquiries and processing orders. This role ensures high customer satisfaction through timely communication and issue resolution.