Customer Service Representative at Eaton USA

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contract Review, ERP Systems, Demand Planning, Communication, Customer Metrics, Complaint Management, Warranty Adjudication, Aerospace Industry, Federal Acquisition Regulations, Negotiation Strategy, Problem Analysis, Mechanical Skills

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Function as the primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility. Perform contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements. Ensure orders are entered into the ERP system and/or other support databases. Ensure backlog alignment to customer orders and portal forecasts to facilitate accurate and timely SIOP demand planning Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs Manage customer metrics Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility. Manage customer AOG situations with results. Adjudicate Warranty on behalf of our Customers within the organizational metrics. High School diploma or GED from an accredited institution WITH five (5) years' experience in the Aerospace industry; OR a completed Bachelor's degree Minimum two (2) years' experience in customer service Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158 Must reside within a 50 mile radius of Irvine, CA. Active Duty military are exempt from the geographical requirement Three (3) years of direct customer facing experience Two (2) years of Aerospace Industry experience Experience with Federal Acquisition Regulations, terms and condition; general knowledge of profit policy and negotiation strategy/tactics. Ability to analyze problems related to contracts, procurement, production and delivery Mechanical "hands-on" ability a huge plus

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Responsibilities

The Customer Service Representative serves as the primary contact for customer inquiries and ensures orders are processed according to requirements. They provide feedback on order status and manage customer metrics and complaints.