JOB SUMMARY:

We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our driving school team. The ideal candidate will be responsible for handling customer inquiries, managing payments, scheduling classes/tests, and ensuring a smooth administrative process. Strong communication skills, basic financial knowledge, and proficiency in MS Office are essential for this role.

QUALIFICATIONS & SKILLS:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in an educational or service-based industry.
• Basic financial knowledge (handling cash, card payments, receipts, etc.).
• Proficient in MS Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Good organizational skills and attention to detail.
• Basic computer and data entry skills.
• Willingness to work rotational shifts (including weekends) and flexible week-offs.

KEY RESPONSIBILITIES:

• Customer Interaction: Greet and assist customers in-person, over the phone, and via email in a professional and courteous manner.
• Payment Handling: Process payments, issue receipts, and maintain accurate financial records.
• Class & Test Booking: Schedule driving lessons, tests, and other appointments efficiently.
• Inquiries & Support: Answer customer questions regarding courses, fees, policies, and procedures.
• Data Entry & Record Keeping: Maintain accurate student records, payment logs, and other administrative documents.
• Basic Financial Tasks: Assist with basic bookkeeping, invoicing, and tracking transactions.
• Communication: Respond promptly to emails and phone calls, ensuring excellent customer service.
• MS Office Proficiency: Use Word, Excel, and other basic software for documentation and reporting.
• General Administrative Support: Assist with filing, organizing records, and other office tasks as needed.