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Customer Service Representative at Edge Building Solutions

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Service, Problem Solving, Critical Thinking, Decision Making, Time Management, Attention to Detail, Sales Order Processing, Invoicing, ERP Systems, Construction Knowledge, Phone Communication, Document Management, Team Collaboration, Scheduling, Technician Wage Logging

Industry

Construction

Description

Description Position Summary: The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry. Essentials · Data Entry · Answering Phones, directing Customers to appropriate personnel · Verifying Contract and PO’s received, identifying layout & materials requested, working directly with the Sales team on any discrepancies. · Create Job Packet to include all necessary paperwork. · Enter Sales Orders with completed information within ERP system - Syteline. · Keeping Orders Updated as needed, working directly with Sales and Scheduling. · Calling Customers ahead to confirm scheduled dates. · Logging Technician Wages · Assist in Invoicing and Billing · Customer Service · Scan/Email documents daily to corporate. · Maintaining Customer Files · Other Duties as assigned by the manager. Job Competencies: · Ability to work well with others in a small team environment. · Strong problem-solving, critical thinking and decision-making skills · Strong service mentality Qualifications: · 2+ years’ experience in an administrative or customer service-based role. · Strong computer skills (Office, Word, Excel, Outlook) · Knowledge of the construction industry. · Keen attention to detail · Strong time management skills · Excel, QuickBooks, and ERP experience preferred. · Knowledge of construction industry is a plus. Physical Demands: · Prolonged periods of sitting at a desk and working on a computer · Must be able to lift 15 pounds at times. Work Environment: This is a full-time position. Office environment. Travel: Some travel may be required for this position (

Responsibilities

The Customer Service Representative is responsible for processing sales orders, assisting with filing, managing open orders, and performing heavy data entry. This role involves direct communication with customers and the sales team to ensure accurate order processing and scheduling.