CUSTOMER SERVICE REPRESENTATIVE

Location: Edinburgh
Salary: Competitive
Position type: Full-time - Permanent
Shift Patterns: Week 1: Mon to Thurs 7 am to 15:30 - Fri 7 am to 14:30 Week 2: Mon to Thur 9:30 am to 6 pm Friday 9:30 am to 17:00.
Volvo Trucks is renowned for delivering high-quality commercial vehicles and outstanding customer service. Our Edinburgh site is committed to maintaining this reputation by providing superior support to our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.

WHO WE ARE AND WHAT WE BELIEVE IN

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in

WHAT YOU WILL DO

As the first point of contact for our valued customers, you’ll play a pivotal role in managing the reception area, creating a welcoming environment, and ensuring customers feel well-informed and supported at every stage of their journey with us.