Customer Service Representative - Email (ONSITE: Naperville, IL first 30 da at SD WHEEL CORP

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Email Communication, Problem-Solving, Interpersonal Skills, Detail Oriented, Resourceful, Documentation, Quality Focus, Emotionally Intelligent, Multitasking, Prioritization, Time Management, Methodical, Troubleshooting

Industry

Motor Vehicle Manufacturing

Description

Description Job Title: Customer Service Representative - Email Department: Customer Service Reports To: Customer Service Lead Position Type: Full-Time Position Classification: Non-Exempt Supervisory Responsibility: No Job Description Customer-oriented service representative to act as a liaison, via email to provide product/services information and resolve any emerging problems, i.e. complaints, orders, errors, account questions, billing, cancelation, etc., that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Job Duties Act as a company gatekeeper Assist with placement of orders, refunds, or exchanges with Customer Service Lead Attempt to persuade a customer to reconsider cancellation Build sustainable relationships of trust through open and interactive communication Cancel or upgrade accounts Effectively manage large amounts of incoming issues and returns via email Go the extra mile to engage customers Greet customers warmly and ascertain problems or reasons for emailing Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Resolves problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Take payment info and other pertinent info such as addresses, phone numbers, email addresses Troubleshooting Update invoices When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Requirements Knowledge, Skills, and Abilities Ability to multitask, prioritize, and manage time effectively Emotionally Intelligent Email Communication Skills - Written Methodical Interpersonal skills Problem-solving skills Detailed Oriented Resourceful Documentation Quality focus Minimum Requirements Education High School Graduate or General Education Degree Experience 1yr previous customer service experience, required. Wheel/Tire knowledge, preferred. Position Type/Expected Hours of Work This is a full-time position, 8hr days for 5 days a week. Expectations Track your own hours both honestly and accurately Physical Demands Standing/Sitting for Prolonged Periods Typing and Mouse Use Computer Use Typing for Prolonged Periods Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

Responsibilities

The Customer Service Representative will act as a liaison via email to provide product and service information while resolving customer issues. The role focuses on ensuring excellent service standards and maintaining high customer satisfaction.