JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive experience through effective interaction. Multilingual candidates are encouraged to apply as we value diverse communication skills.

EXPERIENCE

• Previous experience in a customer service or call center environment is preferred.
• Bilingual or multilingual skills are a plus, enhancing our ability to serve diverse clientele.
• Proficiency in data entry with strong typing skills to ensure accuracy in documentation.
• Familiarity with sales techniques and client services will be beneficial.
• Excellent phone etiquette and communication skills are essential for effective interaction with customers.
• Basic computer skills are required; experience with Microsoft Office is advantageous. Join us in delivering exceptional service to our customers while growing your career in a supportive environment!
  Job Type: Part-time
  Pay: From $17.85 per hour
  Expected hours: 20 – 28 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In person
Expected start date: 2025-09-0

• Provide outstanding customer service through various channels including phone, email, and chat.
• Handle inbound and outbound calls efficiently while maintaining professionalism and courtesy.
• Assist customers with product inquiries, order status, and account management.
• Process transactions accurately, including cash handling and data entry tasks.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with team members to resolve complex issues and enhance client satisfaction.
• Utilize Microsoft Office tools for documentation and reporting purposes.
• Analyze customer feedback to identify areas for improvement in service delivery.