JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services effectively. Multilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply.

REQUIREMENTS

• Previous experience in a customer service role is preferred.
• Strong communication skills in both English and Spanish; additional languages are a plus.
• Ability to analyze customer needs and provide effective solutions.
• Proficiency in data entry with attention to detail.
• Experience in sales or upselling techniques is advantageous.
• A positive attitude with a commitment to delivering outstanding service.
• Must be able to work flexible hours, including evenings or weekends as needed.
  Send Resumes at jobs@istaffservices.ca
  Job Type: Full-time

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Work Location: In perso

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers in troubleshooting issues and resolving complaints efficiently.
• Engage in upselling opportunities to enhance customer satisfaction and drive sales.
• Maintain detailed records of customer interactions and transactions through data entry.
• Analyze customer feedback to identify trends and recommend improvements.
• Collaborate with team members to ensure a seamless customer experience.