Customer Service Representative at Enshored Inc. (External)

Pasig, Rizal, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Phone Skills, Verbal Communication, Active Listening, Customer Focus, Adaptability, Handling Multiple Tasks, Attention To Details, Analytical Skills, Commitment To Quality, Work Within Deadlines, Work Under Pressure, Initiative, Multi-tasking, Prioritizing, Time Management, English Communication

Industry

Outsourcing and Offshoring Consulting

Description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people: Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger. Curiosity. We want to know you, what makes you tick and what it will take to help you grow. Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed. Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around. Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt. Integrity. Integrity is standing up for what we believe is right and living by our highest values. Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve. Don’t just take our word for it; experience the growth yourself! If you don’t know where to start, check us out at www.enshored.com. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide customer service via email/tickets, chat, and calls Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Process requests and enter/update business/personal information in our database Document all information according to standard operating procedures Perform the tasks at the required speed and accuracy to meet the client’s KPI and SLA requirements Prioritize tasks to best-fit client needs Contribute to process improvements on the tasks Diligently log all activities. Update client’s tools/platforms and other additional tasks as necessary Minimum Requirement Qualifications: Key Skills Strong phone and verbal communication skills, along with active listening Customer focus and adaptability to different personality types Ability to handle multiple tasks Amenable to working onsite Amenable to working on a rotational schedule, including weekends, holidays, and night shift Demonstrated competency in the following areas is also required: Attention to details Analytical Skills Commitment to delivering the highest quality the first time Proven ability to work within deadlines and under pressure with a positive attitude Examples of taking initiative in a work setting with a positive outcome Ability to multi-task, set priorities and manage time effectively Language Skills Excellent communications skills in English About Enshored Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place. At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Responsibilities

The representative will provide customer service across email, tickets, chat, and calls by identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives. This includes processing requests, updating business information in the database, and documenting all activities according to standard operating procedures while meeting client KPIs and SLAs.