Customer Service Representative - Enteral at Binson's Hospital Supplies Inc.

Center Line, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Data Management, Multi-line Phone Systems, Organization, Detail-oriented, Compassion, Insurance Verification, Order Processing, Patient Care, Team Collaboration, Problem Solving

Industry

Medical Practices

Description

🚨 Now Hiring: Customer Service Representative - Enteral 📍 Location: 26834 Lawrence Ave., Center Line, MI 48015 🕗 Schedule: Monday–Friday | 8:30 AM – 5:00 PM At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place. 🚀 The Role: Customer Service Representative - Enteral This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments. 🔍 What We're Looking For * High School Diploma or equivalent * At least 3 years of experience in a call center or customer service role—bonus if it’s in health care! * Enteral experience required * Strong verbal & written communication skills * Proficient in using computers and managing data * Experience with multi-line phone systems * Highly organized and detail-oriented * Calm under pressure and compassionate with every caller 🛠 What You’ll Be Doing * Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support * Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs * Process physician orders, verify insurance, and ensure orders are complete and ready to go * Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction * Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly * Resolve concerns, answer questions, and make sure patients feel cared for every step of the way * Work with internal teams to keep communication flowing and patient care seamless 💡 Perks & Benefits * Competitive pay 💰 * Full benefits: Medical, Dental, Vision & Life Insurance 🏥 * Paid time off + floating holiday 🌴 * 401(k) Retirement Savings Plan 💸 * Training and growth opportunities 🚀

Responsibilities

The Customer Service Representative will handle incoming calls from patients and healthcare providers, process orders, and ensure accurate patient information management. They will also coordinate communication across departments to enhance patient care.