Customer Service Representative at Envista Holdings Corporation

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Technical Support, Invoicing, Sales Support, Product Knowledge, Compliance, Communication, Problem Solving, Customer Engagement, Sales Orders, Returns Processing, Warranties, Repairs, Enquiries Handling, Outgoing Calls

Industry

Medical Equipment Manufacturing

Description

Job Description: The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role predominantly services the ANZ Orascoptic business. Job Requirements: Provide an exceptional service to all our Kerr/Orascoptic customers, ensuring it is a positive experience every time. Invoicing and order processing direct-customer purchases. Provide technical support and advice on Orascoptic product range. Maintain complete awareness of and compliance with financial rules, terms and conditions of sale, and any other relevant governing policies and guidelines. Refer non-routine matters to the Business Manager, Warehouse Manager or relevant Marketing Manager where required. Process sales orders, quotes, returns, credits, warranties, repairs invoicing and any ad-hoc requests. Handle enquiries from customers and the Orascoptic sales team. Undertake outgoing customer calls to drive sales. Operating Company: Kerr Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.

Responsibilities

The Customer Service Representative provides exceptional service to customers during the ordering process and facilitates after-sales support. This includes processing orders, handling enquiries, and providing technical support on the Orascoptic product range.