Customer Service Representative at Equus

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Tact, Diplomacy, Persistence, Professionalism, Listening, Judgment, Workplace Knowledge, Job Search Assistance, Referral Management, Community Resource Knowledge, Office Operations, Multi-tasking

Industry

Civic and Social Organizations

Description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer Understands entire office operation sufficiently to direct customers appropriately May summarize services to customers who ask what we do Offers work application and encourages its completion when appropriate May check for previous work registration or other service and updates MIS systems Provides information about community resources May provide job search assistance including direct referral to jobs in the database Records those referrals properly Assures that needed materials are available to the public near the office entry Other duties as assigned Qualifications High school diploma or GED and two years of college coursework OR High school diploma or GED and two years of customer service OR equivalent combination of education and experience Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor Has knowledge of the workplace, jobs, and requirements for entry into those jobs. Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help Uses tact, diplomacy, and persistence in providing suggestions to customers Is friendly, courteous and presents herself/himself as a professional Is able to handle effectively situations where a large number of customers want her/his attention at the same time Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. Job Title: Customer Svc Rep (816510) State Location: TX

Responsibilities

The Customer Service Representative provides a friendly greeting and directs customers to the appropriate services based on their needs. They also offer job application assistance and maintain necessary materials for public access.