Customer Service Representative

at  ESP Utilities Group

SKILLS NEEDED:

• A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
• Adaptability and multitasking capabilities in a fast-paced environment.
• Good attention to detail.
• Excellent communications skills.
• Experience in checking documents and accuracy of detail.

• Handling customer inquiries via phone & email.
• Maintaining and updating customer records in our core system.
• Proactively calling vulnerable customers to support them in the event of power loss.
• Accurately logging all customer interactions.
• Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
• Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
• Taking ownership of service-related issues and handling them in a confident and professional manner.
• Handling situations in a way that demonstrates empathy to customers in difficult situations.
• Assisting with preparation of regularly scheduled reports.
• Handle all enquiries in accordance with legislation, regulations and customer care standards.
• Provide administrative support to our customers through the asset adoption process.