Customer Service Representative

at  Essity

CUSTOMER SERVICES REPRESENTATIVE – REPORTING ADMINISTRATOR

Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence.

ABOUT THE ROLE

There is an opportunity for a Reporting Administrator to join our Customer Services team based in Pinetown, South Africa. In this role the incumbent will be responsible for data collection, department KPI reporting and highlight insights that drives continuous improvements and efficient customer services. This position reports to the Customer Services Manager.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

WHAT YOU WILL DO

• Accurate timeous collection and reporting of key performance activities for the department;
• Measurement and controls on all KPIs within department;
• Standard Operating Procedure (SOP) management and maintenance for the department;
• Trend alerts and data analytics;
• Measure and track output of all department activities;
• Manage the E-commerce platforms for orders, stock levels and fulfilment;
• Updating of last mile on E-commerce orders (dispatch and delivery);
• Manage the E-commerce return process.
• Work cross functionally within in the team as the need arises.