Customer Service Representative, Estonian Speaker at Dexcom

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

2030.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent in English, Fluent in Estonian, Verbal Communication, Written Communication, Customer-Oriented, Empathy, Problem-Solving, Collaboration, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Operations Experience, Customer Support Experience

Industry

Medical Equipment Manufacturing

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the Team: As a Customer Service Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support. Where you come in: You will be answering incoming calls, placing outbound calls, and responding to emails and social media requests in a timely manner as well as clearly documenting all correspondence in our internal systems. You will provide guidance to Dexcom Patients and Partners with regards to product offerings and e-commerce platform usage. You will be troubleshooting and seeking solutions to problems related to questions and concerns received from Dexcom Patients and Partners. You will support various business lines based on the needs and available resources in line with the company's strategic priorities; in addition, you will be performing other duties as required by the department. What makes you successful: You are fluent in English and Estonian languages You have strong verbal and written communication skills and excellent phone manners You are customer-oriented and empathic, you have the ability to listen and to assist patients with their inquiries Your excellent problem-solving skills will be used in working independently as well as in cooperation with other teams You have strong ability to collaborate and drive results You are able to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules You have a working knowledge of Microsoft Word, Excel, Outlook and Teams Your previous experience in Operations or Customer Support area is a plus What you'll get: A comprehensive onboarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 5 additional vacation days, with potential for more for parents, students, and other cases with approval. Opportunity to work from other countries for up to 30 days per year. Health Insurance including reduced premiums available for dependents. Life and Accident insurance coverage. 3rd Pillar Private Pension plan. Health and Wellness programs, including access to online coaching and therapy sessions. Fertility, Family forming, Menopause and Men's health support services. Regular team-building events that foster collaboration and connection. Best-in-class training and career development programs. Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. Access to a fitness tracking app with rewards for staying active. Free parking space at the city center office location. Travel Required: 0-5% Experience and Education Requirements: Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent. Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Responsibilities

As a Customer Service Representative, you will interact with patients and caretakers, providing assistance and empathy to ensure a high-quality experience. You will handle inquiries related to product orders and provide post-purchase support.