Customer Service Representative at Everlast Roofing

Bridgton, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication skills, Customer service, Problem-solving, Conflict resolution, Microsoft Office Suite, Multitasking, Time management, Order processing, Data entry, Product knowledge

Industry

Wholesale Building Materials

Description

Customer Service Representative Customer Service Representative Overview: The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support. Schedule: 4-day work week with rotating day off (M-F only). Customer Service Representative Responsibilities: Process customer orders, returns, and exchanges accurately and efficiently. Respond to customer inquiries via phone, email, and fax promptly and professionally. Assist customers with product information, order status, returns, and other service-related inquiries. Address and resolve customer complaints and issues promptly. Ensure a positive customer experience. Escalate complex or unresolved issues to the appropriate department or manager. Verify customer information and ensure all transactions are completed correctly. Maintain accurate records of customer interactions, transactions, and feedback. Stay informed about company products, services, and promotions to assist customers effectively. Provide customers with detailed and accurate product information and recommendations. Work closely with other team members and departments to ensure a seamless customer experience. Participate in team meetings and training sessions to continuously improve customer service skills. Assist with bi-annual plant inventories. Perform other duties as assigned. Customer Service Representative Qualifications: Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in using customer service software and Microsoft Office Suite. Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency. Positive attitude and a solid commitment to providing exceptional customer service. Ability to work under pressure and meet tight deadlines. Benefits: Competitive Salary Vision insurance Dental insurance 401(k) matching Health insurance Paid time off Job Location: Bridgton, Maine Join Everlast Roofing to lead our team in top-quality manufacturing.

Responsibilities

The Customer Service Representative will process orders, returns, and exchanges while providing professional support via phone, email, and fax. They are responsible for resolving customer complaints, maintaining accurate records, and assisting with bi-annual plant inventories.