ABOUT EVSE

At EVSEAustralia, we’re not just selling electric vehicle charging solutions – we’re shaping a cleaner, greener future for Australia! We’re on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that’s the future we’re building, and you can be a part of it!
As Australia’s premier supplier of EV charging solutions, we cater to residential, fleet, commercial, and public needs. Our market demand is soaring, and our streamlined processes are propelling us to new heights.
Job Description

QUALIFICATIONS

• Excellent verbal and written communication skills; able to explain solutions clearly and confidently.
• Experience in customer service or solutions-focused roles (B2C experience highly regarded).
• Strong customer-first mindset with the ability to identify needs and provide guidance.
• Organised and detail-oriented with the ability to manage multiple enquiries in a fast-paced environment.
• Proficient in using CRM platforms, call management systems, and shared inboxes to manage customer interactions efficiently.
• Self-motivated, proactive, and thrives in a collaborative team environment.
  Additional Information

• Be the first point of contact, handling 40–60 inbound calls, emails, and web queries each day
• Understand customer needs and recommend the right EV charging solutions (hardware + installation)
• Guide customers through the quoting process and confirm acceptance with confidence
• Keep accurate records and hand over confirmed jobs to the Projects team for smooth scheduling and installation
• Work towards monthly and quarterly KPIs — from calls and follow-ups to sales revenue and conversion metrics
• Maintain clear, up-to-date notes on every customer interaction and pipeline activity
• Represent EVSE with professionalism, enthusiasm, and a genuine customer-first approach