Customer Service Representative at Expeditors

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

24.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Shipment Tracking, Client Invoicing, Interpersonal Communication, Organizational Skills, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, English Fluency, Spanish Bilingualism

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace shipments as required Utilize Process Monitors and Workflows on daily basis Ensure timely movement and delivery of freight to customers Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client invoicing Interact with our customers in arranging their shipments, exceeding customer service expectations Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others) Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures Overseas communications, timely responses to emails and requests (internal and external) Qualifications Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience Understanding of transportation documentation and terms is a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Strong desire to learn Good computer skills (Excel, Word, PowerPoint) Fluent in English - Bilingual Spanish preferred Must be able to pass TSA background check Additional Information Pay range for this position is $22-$24/hr Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus

Responsibilities

Manage the smooth flow of freight processes, including accurate data entry, shipment tracking, and timely client invoicing. Coordinate with customers and suppliers to ensure delivery expectations are met while adhering to regulatory compliance.