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Customer Service Representative at Ezypay

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Attention To Detail, Multi-Tasking, Teamwork, Empathy, Compassion, Resourcefulness, Administration, Mentorship, Training, CRM, Zendesk, Fintech, Financial Industry

Industry

IT Services and IT Consulting

Description

About the role: You will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency. As a Customer Service Representative, you will: Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants. Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution Deliver training and mentorship to new and existing team members to develop Team skills and capabilities Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team Minimum 2 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded. Proficiency in English is a must (both written and spoken) Ability to support a variety of start times (shifts can range from 4 am to 5 pm) Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills Experience using customer service software/ ticketing systems or CRM (Zendesk desirable) Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious. A true team player that really cares about their peers. Generous salary package Casual dress code Delicious office snacks Dynamic, positive work environment Fantastic team culture Guidance and mentoring from leaders within the business Flexible working environment (work from home & remote working options) Gym subsidies

Responsibilities

Provide customers with product information and resolve issues with accuracy and efficiency. Handle customer complaints and escalations, ensuring timely solutions and follow-ups.