Customer Service Representative at FDS Distributors

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

25.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Account Management, Customer Service, Lead Qualification, CRM Systems, Microsoft Office, Upselling, Cross-selling, Outbound Communication, Quote Generation, Consultative Communication, Order Processing

Industry

Design Services

Description

Description Position Overview We are seeking a Client Services Representative to serve as an inside sales professional working directly with both consumer and business customers. In this role, you will manage inbound demand, convert inquiries into sales, generate and follow up on quotes, process orders, and actively grow customer accounts. This position also includes booking and qualifying warm leads, scheduling appointments, and supporting revenue-generating activities for the outside sales team. While customer-focused in nature, this role carries clear sales expectations and requires comfort with outbound communication to close opportunities. This position is on-site in Provo, Utah. Remote work is not available. Job Type: Full-time, Monday–Friday, 8:00 AM–5:00 PM Location: Provo, Utah Pay Range: $22–$25 per hour, DOE What You’ll Do Inside Sales & Revenue Generation Serve as the primary point of contact for inbound customer inquiries, with responsibility for converting interest into sales Build accurate quotes, present pricing, and guide customers through the purchasing process Proactively follow up on open quotes, inactive opportunities, and prior customer interactions to drive close rates Book and qualify warm leads and schedule appointments for the outside sales team Upsell and cross-sell products and solutions when appropriate to maximize order value Customer & Account Management Work with a diverse customer base, including fence contractors, distributors, homeowners/DIYers, home builders, and retail partners Review project plans and specifications (training provided) to generate accurate pricing for fencing projects Maintain and grow customer relationships through consistent, consultative communication Investigate product claims and provide resolutions in accordance with company policy while protecting customer relationships Sales Support & Outreach Support business development initiatives through outbound phone calls, email, text, and social media outreach as needed Provide administrative and customer support to assigned field sales representatives Collaborate with the outside sales and operations teams to ensure seamless order processing and customer satisfaction CRM & Reporting Accurately document all customer interactions, quotes, and sales activity in the CRM system Maintain organized records to support forecasting, follow-up, and sales reporting Requirements What You’ll Bring Some college coursework or equivalent relevant work experience 1+ year of experience in inside sales, account management, or customer service with sales responsibilities Strong verbal and written communication skills; comfortable leading sales conversations by phone and email Confidence in making outbound calls to warm leads and following up to close business High attention to detail with strong organizational and time-management skills Sales-oriented mindset with a strong customer-first approach Education: High School Diploma or equivalent Technical: Customer Service: 1 year (Preferred) Microsoft Office: 2 years (Preferred) CRM Systems: 6 months (Preferred) We’ve got you covered. FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including: 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Responsibilities

Manage inbound customer inquiries to convert leads into sales and grow customer accounts through proactive follow-ups and quotes. Support the outside sales team by qualifying warm leads and coordinating order processing for various client types.