• Company: FedEx Supply Chain
• Category: Facility Operations
• Employment Type: Full Time
• Worker Sub-Type:
• Scheduled Weekly Hours:
• Posting End Date:
• Remote: No
• Location: Saxonburg, PA 16056, United States

GENERAL SUMMARY….

The Customer Service Representative will answer all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate.

EDUCATION/EXPERIENCE

• A high school diplomaand One (1) to two (2) years of work experience in a Customer Serviceenvironment
• Previous experiencesolving/investigating customer questions/problems in a timely and professionalmanner
• Ability to do ad hocsearches on the internet
• Excellent phone skills
• Strong Microsoft Officeskills including PowerPoint experience necessary
• Ability to prioritizeand handle multiple projects
• Excellent verbal andwritten communication skills
• Customer service driven
• Strong team player

PHYSICAL/COGNITIVE REQUIREMENTS

With or without accommodation:

Ability to follow policies and procedures.

• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds

FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.

• Know your Rights
• Pay Transparency

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

• Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
• Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
• Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
• Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
• Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
• Process RA and Recall Packet requests for customers.
• Complete reconciliation services for clients as needed.
• Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
• Complete “paperwork only” returns as needed.
• Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
• Research returned checks.
• Conduct check/credit research for customers via email, fax, or mail.
• Communicate outstanding issues or defects with the corresponding departments.
• Maintain 100% quality work and 100% accuracy levels.
• Maintain a clean and safe work area.
• Participate in special projects.
• Participate in departmental continuous improvement opportunities.
• General data entry support as needed.
• Conduct recall effectiveness checks and create summary, as needed.
• Document filing as required.
• Performs other duties as assigned.