Customer Service Representative at Fibox Inc

Glen Burnie, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry Systems, ERP Platforms, CRM Tools, Microsoft Office Suite, Technical Aptitude, Communication, Interpersonal Skills, Customer Centric Approach, Problem-Solving, Attention To Detail, Multitasking, Prioritization, Organization, Phone Support, Email Support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description Job Title: Customer Service Representative Location: Glen Burnie, MD Employment Type: Full-Time | On-Site Reports To: Customer Service Manager Position Summary: Fibox, Inc., a global manufacturer of industrial enclosures, is seeking a self-motivated Customer Service Representative to join our team in Glen Burnie, MD. Reporting to the Customer Service Manager, this role serves as a key point of contact for customers and internal sales teams, delivering responsive, professional support through phone, email, and order management systems. The ideal candidate is highly organized, communicative, and thrives in a fast-paced manufacturing environment. Key Responsibilities: Answer incoming calls and provide first-level support for product inquiries, pricing, and availability. Accurately enter customer purchase orders into inventory and accounting systems, ensuring error-free submissions. Prepare and send order confirmations to clients in a timely manner. Maintain and update customer records and contact information in the CRM system. Coordinate with Sales Representatives to ensure smooth order processing and client satisfaction. Respond to customer emails and inquiries, ensuring to direct customers to the appropriate department when needed, and consistently provide clear and courteous communication. Communicate order changes, backorders, shipping delays, or shortages to customers and internal stakeholders. Ship out product literature and marketing materials to customers upon request. Learn and retain product and service knowledge to better assist customers. Requirements High school diploma or equivalent required; college degree preferred. Minimum 2 years of customer service experience, preferably within the manufacturing industry. Knowledge of OEM, industrial, or electrical products is a plus. Proficiency using order entry systems, ERP platforms, CRM tools, and the Microsoft Office Suite is required. Possesses a strong technical aptitude with the ability to use multiple software systems seamlessly and simultaneously. Works well independently as well as in a team-oriented environment. Strong communication and interpersonal skills with a customer centric approach, professional demeanor, and proven success in building rapport and lasting connections. Remains calm under pressure and uses critical thinking skills when problem-solving or diffusing challenging situations or difficult customers. Possesses a strong attention to detail, high level of accuracy, and ability to identify and correct errors in a timely manner. Ability to multitask, prioritize time, and maintain organization across multiple channels (phone, email, database). Company Perks: Fibox offers a competitive benefits package designed to support the health, financial security, and well-being of our full-time employees including, but not limited to: Employer-sponsored medical, dental, and vision coverage, retirement savings plan with company match, company-paid life, AD&D, and disability insurance, voluntary insurance options, access to employee assistance, wellness, and discount programs, paid vacation, sick time, and holidays etc. This position is based on site in Glen Burnie, MD, Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities

This role involves serving as a primary contact for customers and internal sales teams by providing professional support via phone, email, and order management systems. Key duties include accurately entering purchase orders, preparing confirmations, maintaining customer records, and communicating order changes or delays.