Customer Service Representative - Final Mile at NXTPoint Logistics

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Organization, Teamwork, Flexibility, Mathematics, Data Entry, MS Word, Email Correspondence, Research, Time Management, Bilingual, Interpersonal Skills, Agility, Attention to Detail

Industry

Logistics;Transportation;Supply Chain and Storage

Description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. The Customer Service Representative will maintain all Client/Customer relations and correspond with internal team members as well as assisting internal leadership to create and uphold a cohesive customer experience. This position will also assist with system administration in completing processes and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides timely and accurate information in response to incoming customer, client, and agent phone calls and email messages Addresses and responds to customer inquiries, researching issues further as needed and following up accordingly Correspond with designated internal point of contact for customer relations and researching orders. Updates and maintains appropriate systems with accurate and timely data in all platforms, including notes, relevant information, and conversations had with the customers Attend Client requested calls and reviews as needed Adhere to Client requirements and company policies Assist customers and Client Representatives by coordinating services and updating appropriate systems. Maintain information relevant for Client and/or internal reporting needs May assist with internal operational procedures as necessary as they relate to customer activities Provides backup to internal team members as needed QUALIFICATONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: High School Diploma, GED, or equivalent required. Some college preferred. Minimum two (2) years’ experience in a customer service or call center environment required. Bilingual in Spanish preferred. Knowledge, Skills, and abilities: Solid mathematic and financial accounting principles. Proficiency with all MS Word programs (e.g., Excel, Outlook) and ability to quickly learn new systems, if applicable. Operates with a customer service mentality. Ability to multi-task in a fast-paced environment. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Excellent oral and written communication and interpersonal skills. Ability to manage multiple party communications utilizing various forms of software technology. Must be able to periodically work a flexible schedule. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. PHYSICAL/ENVIRONMENTAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Level: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; see clearly and talk or hear. The employee may occasionally lift and/or move up to 20 pounds unassisted. Must be able to use hands and feet simultaneously and for repetitive movements. Working Conditions: Cubicle working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. Why Join Our Team We’re always looking for caring leaders, innovators and team members who are passionate about bringing our customers exceptional logistics solutions. We are an enthusiastic team who have established a culture that values innovation, trust, teamwork, agility and caring. We foster an environment that celebrates your achievements and gives you opportunities to learn, grow and thrive in your career. Our Values TRUST We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy. INNOVATION We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work. TEAMWORK We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success. CARING We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being. AGILITY We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs. NXTPoint Logistics is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

Responsibilities

The Customer Service Representative will maintain all Client/Customer relations and correspond with internal team members to create a cohesive customer experience. This position will also assist with system administration in completing processes and procedures.