Customer Service Representative - Final Mile at The Suddath Companies

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Organization, Teamwork, Flexibility, Mathematics, Data Entry, MS Word, Excel, Outlook, Bilingual, Research, Multi-tasking, Interpersonal Skills, Attention To Detail

Industry

Transportation/Trucking/Railroad

Description

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. The Customer Service Representative will maintain all Client/Customer relations and correspond with internal team members as well as assisting internal leadership to create and uphold a cohesive customer experience. This position will also assist with system administration in completing processes and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides timely and accurate information in response to incoming customer, client, and agent phone calls and email messages Addresses and responds to customer inquiries, researching issues further as needed and following up accordingly Correspond with designated internal point of contact for customer relations and researching orders. Updates and maintains appropriate systems with accurate and timely data in all platforms, including notes, relevant information, and conversations had with the customers Attend Client requested calls and reviews as needed Adhere to Client requirements and company policies Assist customers and Client Representatives by coordinating services and updating appropriate systems. Maintain information relevant for Client and/or internal reporting needs May assist with internal operational procedures as necessary as they relate to customer activities Provides backup to internal team members as needed QUALIFICATONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: High School Diploma, GED, or equivalent required. Some college preferred. Minimum two (2) years’ experience in a customer service or call center environment required. Bilingual in Spanish preferred. Knowledge, Skills, and abilities: Solid mathematic and financial accounting principles. Proficiency with all MS Word programs (e.g., Excel, Outlook) and ability to quickly learn new systems, if applicable. Operates with a customer service mentality. Ability to multi-task in a fast-paced environment. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Excellent oral and written communication and interpersonal skills. Ability to manage multiple party communications utilizing various forms of software technology. Must be able to periodically work a flexible schedule. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. PHYSICAL/ENVIRONMENTAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Level: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; see clearly and talk or hear. The employee may occasionally lift and/or move up to 20 pounds unassisted. Must be able to use hands and feet simultaneously and for repetitive movements. Working Conditions: Cubicle working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people, businesses and products together with our group of privately-owned companies and family of brands, including Sterling Lexicon, Perdue, Phase Integration, MoveDay and Daryl Flood. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

Responsibilities

The Customer Service Representative will maintain all Client/Customer relations and assist internal leadership to create a cohesive customer experience. This position involves responding to customer inquiries, updating systems, and coordinating services.