Customer Service Representative - Financial Account (Wave 1) at ClearSource

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Attention To Detail, Multitasking, System Navigation, Data Verification, Troubleshooting, Documentation, Escalation Management, Positive Attitude, Workflow Management, Team Coordination, Adaptability, Time Management

Industry

Telecommunications

Description

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative In this role, you will provide customer support for our client’s premium program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Service Representative Handle inbound and outbound calls, chats, or emails regarding account questions, system navigation, or workflow needs Guide users through steps in the system and help them complete tasks successfully Review entries or activity logs to verify accuracy and identify discrepancies Investigate issues such as incomplete actions, mismatches, unclear statuses, or failed system steps Troubleshoot system or process concerns using internal tools Document all cases thoroughly, including actions taken and findings Coordinate with internal support teams for escalations or items requiring deeper analysis Follow standard operating procedures when processing requests or determining resolutions Achieve performance standards including quality assurance, productivity, customer satisfaction, and attendance What We're Looking For At least High School Graduate (Old Curriculum) Customer service experience (voice or non-voice) preferred but not required Strong English communication skills Good written communication skills for email and case documentation Willingness to work onsite Ability to multitask and stay composed during escalation scenarios High attention to detail, especially when reviewing data or steps Ability to learn new systems, tools, and workflows quickly What We Offer Competitive salary – Get paid for doing what you love! Medical and dental insurance (with free dependent coverage!). Group life insurance for peace of mind. Paid time off (PTO) – Because work-life balance matters. Outstanding career growth opportunities – Learn, advance, and develop your career. A fun, innovative, and energetic team culture – Be part of a company that values its employees Skills and leadership development to help you reach your full potential. Free meal for onsite employees Must be willing to work onsite At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: Customer First – We are obsessed with delivering an exceptional customer experience. Personal Accountability – We do the right thing and own our actions. Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. Hungry – We bring passion, energy, and drive to everything we do. Happy & Healthy – We believe in balance, well-being, and a positive workplace. If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice.

Responsibilities

As a Customer Service Representative, you will provide support for account questions and guide users through system navigation. You will also troubleshoot issues and document all cases thoroughly.