WHAT YOU’LL DO:

• Create lasting connections with customers, making each interaction memorable and impactful.
• Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers.
• Meet, exceed and keep track of performance targets and SLAs, contributing to our team’s success.
• Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively.
• Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively.
• Use various IT systems to handle customer queries and ensure smooth processing of requests.
• Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations.